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This communication is to notify you that Harris County Municipal Utility District No. 102, your retail water and sanitary sewer provider is:

• prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
• required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
• prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or iolated the terms of the payment schedule.

For purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

Esta comunicac10n es para notificarle que su proveedor de agua y alcantarillado sanitario Servicios Publicos unicipales Nro. 102 de! Condado de Harris es:

• prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climatica extrema hasta despues de que termine la emergencia;
• obligado a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climatica extrema; y
• prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climatica extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los terminos del plan de pago.

A los fines de este comunicado, una “emergencia climatica extrema” se define como un periodo que comienza cuando la temperatura mas alta del dia anterior en un area no super6 los 28 grados Fahrenheit y se pronostica que la temperatura pennanecera en ese nivel o por debajo de este durante las pr6ximas 24 horas. de acuerdo con los informes del ervicio Meteorol6gico Nacional mas cercano para esa area. Una emergencia climatica extrema termina el segundo dia habil en que la temperatura supera los 28 grados Fahrenheit.

Dear valued customer,

Our crews are working hard to complete today’s recycle routes; however, we are experiencing some delays. If we cannot service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Texas Pride Disposal
Phone: (281) 342-8178
Email: hcmud102@texaspridedisposal.com